Refund policy

Should your flowers arrive damaged, or not last as they should once in water, we will always do our best to resolve this for you.

If anything is not as expected, you will need to email us a photo of the flowers in question within 48 hours of receipt in order to be eligible for a refund or replacement.  If your order has not arrived within three days of its intended delivery date, please contact us and we will arrange either a replacement on our next available delivery date or a full refund.

If we offer you a refund, we will refund you the full amount within 5 days. Please note that banks might take an additional 3-5 days to refund the amount on your card.