Terms of service

Please read these terms and conditions carefully and make sure that you understand them, before ordering any products from our site. By ordering any of our products, you agree to be bound by these terms and conditions. 

Information about us:
Scented Narcissi, Mainland Marketing Ltd, St Mary’s, Isles of Scilly. TR21 0NG
T 01720 423767
F 01720 422909
E orders@scentednarcissi.co.uk
Registered in England: 2234393
VAT Number 501 3135 13

Placing an order
Scented Narcissi are available for approximately 6 months, from late September to the middle of April, depending on the crops and the weather. We can take orders weeks or months in advance of the delivery date. By placing an order through our site, you warrant that you are legally capable of entering into binding contracts.

Order confirmation
After placing an online order, you will receive an e-mail from us acknowledging that we have received your order and confirming the value of your order, which has been debited from your credit or debit card. It is your responsibility to check that the order details in the confirmation email are correct. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a product. All orders are subject to acceptance by us, and we reserve the right, at our absolute discretion, to reject any order without giving reasons. We will confirm acceptance to you by sending you a dispatch confirmation email when the product is dispatched. The contract will relate only to those products whose dispatch we have confirmed in the dispatch confirmation. We will not be obliged to supply any other products which may have been part of your order until the dispatch of such products has been confirmed in a separate dispatch confirmation. In the event of rejection, we will refund or cancel any payments received in full, via the payment method used to place the order.

Customer and Recipient Personal Information
To ensure that we can communicate effectively with both customers and recipients, it is very important that you provide accurate personal information. Please remember that we value your privacy, for more information, please see our Privacy Policy.
During the checkout process, we ask for the following personal information:
* Customer's email address - to provide a better customer experience by sending order confirmations, substitution information, dispatch & delivery confirmations. Also for marketing communications from time to time.
* Customer's full name and address - for credit and debit card validation. Also to post an occasional marketing flyer, in the absence of an email address.
* Customer's telephone number - to contact customers in the event of problems with the order such as payment failures or delivery issues.
* Recipient's full name and address - in order to deliver the flowers you have ordered. It is vital that the recipient's address is accurate.
* Recipient’s phone number. The couriers may use this to contact the recipient if they have a delivery issue. This does not mean the courier will definitely call if there is a delivery query, nor will they call to advise the recipient that they are on the way.

Order Amendments
It is your responsibility to check that all the details in the confirmation email are correct and to advise us immediately if something is incorrect.
If you wish to change your order, please contact us at orders@scentednarcissi.co.uk. We'll always do our best to make last-minute changes for you, but our dispatch times do vary, due to our geographical location, so we can’t guarantee this will always be possible. At peak periods we begin processing orders earlier than usual, to account for the large volume of deliveries. Please give us as much notice as possible for any changes to be made, this might need to be as much as 1 week to 10 days.

Order Cancellations
We normally require three working days’ notice prior to the delivery date for cancellations in order to receive a full refund. At peak periods we begin processing orders earlier than usual, to account for the large volume of deliveries. This means that we may need up to 7-10 days’ notice for any cancellations.
Should you need to cancel an order for any reason please e-mail us orders@scentednarcissi.co.uk or telephone us on +44 (0)1720 423767.

Delivery
Please see separate delivery terms and conditions.

Our Promise
We aim to please our customers by delivering fresh flowers, in great condition, on time.
Every care has been taken to ensure that the descriptions and specifications of our products on this web site are correct, however due to the nature of the product, a variation in the actual goods can occur. Please note, in line with our logo change, we are phasing out our original style packaging, this means your box may vary slightly from that shown on the website.  
Freshness: We guarantee our bouquets for 5 days from delivery provided that the care instructions are followed. We warrant to you that any product purchased from us through our site will, on delivery, conform in all material respects with its description and be of satisfactory quality. Flowers may be delivered in bud or with one or more florets open, depending on the variety. Please refer to our care section for information about how best to bring your flowers into full bloom and extend their life. If you receive flowers that do not seem fresh, please contact us at orders@scentednarcissi.co.uk to let us know.
If, at our sole discretion, the flowers do not meet our high freshness standards, we will give you the choice of a free replacement at our next available delivery date, or a refund. Please note that you will need to email us a photo of the un-fresh flowers within 48 hours of receipt in order to be eligible for a refund or replacement.

Damage: On a small number of occasions (and for reasons beyond our control) the packaging may get damaged in transit, and while this is extremely disappointing, the primary role of the packaging is protect the flowers. The flowers themselves are very rarely damaged, so should this occur please contact us within 24 hours or delivery, and where possible we will arrange a replacement at our next available delivery date, or a refund. Please note that you will need to email us a photo of the damaged flowers in question within 48 hours of receipt in order to be eligible for a refund or replacement.

Non Delivery: While we do everything we can to make sure our flowers are delivered, sometimes mistakes do happen and deliveries don't turn up. If we fail to deliver your order to the address requested (i.e. if your flowers have not arrived within 3 days of their intended delivery date) we will send you a free replacement on our next available delivery date, or a refund.
Flower availability and substitution: All floral products are subject to availability. In the event of any supply difficulties or if the flowers we have received from our growers do not meet our high quality standards, we reserve the right, at our absolute discretion, to substitute any product with any other type of equal quality and value. We do endeavour to send our customers their preferred colour of narcissi – however availability is subject to crops and weather constraints and therefore it is possible that we will have to substitute one colour or variety for another. We hope you understand. We reserve the right to substitute flowers to the value of the order placed if we do not have the exact flowers in stock.
In the unlikely event of unavailability of any crops due to circumstances outside of our control, such as poor weather conditions, we will offer you an alternative delivery date, or give you the option to cancel.

Returns (for non-perishable gift items only)
Please note this policy excludes all our flower products as these are perishable goods and exempt from this legislation. Should you wish to return a non-perishable item, you must confirm this in writing within 7 working days of receipt and return the packaged item to us at the address given above. The item(s) must be returned to us unused and in as new condition. You will be liable for all postage costs incurred as a result of returning an item to us. We cannot issue a refund until we have received the goods. We recommend you obtain proof of posting when you return any goods to us. This does not affect your statutory rights as a consumer.

Our Refunds Policy
If we offer you a refund, we will refund you the full amount within 5 days. Please note that banks might take an additional 3-5 days to refund the amount on your card. Please note that you will need to email us a photo of the flowers in question within 48 hours of receipt in order to be eligible for a refund or replacement.

Prices
Prices quoted include VAT at 20%, packaging and delivery costs*. Some geographical areas will incur an extra delivery charge - for more details on this, please refer to our separate Delivery policy
Product prices (and any supplementary delivery charges) are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation. Despite our best efforts, items in our online shop may occasionally be mispriced. If an item’s correct price is lower than the price shown online, we will charge you the lower amount and send you the item. If the item’s correct price is higher than the price shown online, we will contact you for instructions before dispatch.
We are under no obligation to supply you with the Product at the incorrect (lower) price, even after we have sent you an order confirmation, if the pricing error is obvious and could have reasonably been recognised by you as a mis-pricing.

Payment
Online payment must be by credit or debit card. We accept payment with Visa, MasterCard, Switch/Maestro, Delta.  Payment for orders will be processed by Shopify Payments, Shopify is certified Level 1 PCI DSS compliant (Payment Card Industry Data Security Standard). By default, all Shopify websites receive this high level of payment and data protection. Also included with all websites hosted by Shopify is an SSL certificate (Secure Sockets Layer), adding an extra layer of protection by encrypting private information so it can’t be stolen by hackers.Our prices are in sterling but we accept card payments from anywhere in the world. When your order has been placed, you will receive an email from Scented Narcissi to confirm the payment has been successful. We will not be liable for delays or non-delivery if, for any reason, your card issuer refuses to authorise payment. Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.
Complaints
If you are in any way disappointed with our flowers or service, please telephone us on 01720 423767 or email us at orders@scentednarcissi.co.uk.  Alternatively, you can write to us at the address above. We take all complaints extremely seriously and aim to rectify any problem quickly and effectively. We aim to respond to customer service matters within one working day, to be resolved as soon as possible. We will always keep you informed throughout the process of resolving your complaint and we will keep the details of your complaint confidential.

Circumstances beyond our control
Adverse weather conditions: During adverse weather conditions (including but not limited to heavy snow, ice, flooding or high winds), our delivery partners may not be able to deliver orders on time. This is outside of our control and we cannot accept responsibility for the late delivery of the order. Therefore, in the event of adverse weather conditions, we are unable to refund or offer re-delivery of affected orders.
Force Majeure: Scented Narcissi shall not be liable for delay in performing or for failure to perform its obligations if the delay or failure results from any of the following: (i) Acts of God, (ii) outbreak of hostilities, riot, civil disturbance, acts of terrorism, (iii) the act of any government or authority (including refusal or revocation of any licence or consent), (iv) fire, explosion, flood, fog or adverse weather, (v) power failure, failure of telecommunications lines, failure or breakdown of plant, machinery or vehicles, (vi) default of suppliers, sub-contractors or delivery partners, (vii) theft, malicious damage, strike, lock-out or industrial action of any kind, and (viii) any cause or circumstance whatsoever beyond Scented Narcissi’s reasonable control. Our performance is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution.

Website Disclaimer
The information contained in this website is for general information purposes only - we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website. Through this website you are able to link to other websites, the content and availability of which are not under the control of Scented Narcissi. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running smoothly. However, Scented Narcissi takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Little extra gifts
For full terms and conditions of products within gift sets, including care and safety instructions please visit:
The St.Eval Candle Company
28 Mile
Veronica Farm Fudge
Little Island Chocolate Company
We take no responsibility for the misuse of these products as stated in the product guidelines online and on the products themselves. 

Variations to terms and conditions
We reserve the right to supplement and amend the Terms and Conditions from time to time. We will post any changes on the Scented Narcissi site and it is your responsibility as a customer to review the Terms and Conditions on each occasion you access the Scented Narcissi service or Scented Narcissi site.
You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you)
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1. We do not guarantee that our website, mobile applications or services will be uninterrupted or error-free and we will not be responsible for any losses arising from such errors or interruptions. Additionally, we reserve the right to suspend, restrict or terminate access to the Scented Narcissi website, mobile applications and/or the Scented Narcissi services for any reason at any time for repair, maintenance, improvement or other technical reason, and to make changes to them.
2. These Terms and Conditions shall be deemed to include all other notices, policies, disclaimers and other terms contained in the Scented Narcissi site, provided that in the event of a conflict between any such other notices, policies, disclaimers and other terms, these Terms and Conditions shall prevail. If any of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
3. A person who is not a party to the agreement between you and us has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of the Terms and Conditions but this does not affect any right or remedy which exists apart from that Act.
4. In respect of fraudulent misrepresentation, this agreement (including any documents and instruments referred to herein) supersedes all prior representations, arrangements, understandings, and agreements between you and us (whether written or oral) and sets forth the entire agreement and understanding between you and us relating to the subject matter hereof.
5. Your purchase will be deemed to have occurred in the UK if the delivery was to an address in the UK. In the event of a delivery to an address in the UK, these Terms and Conditions shall be governed by and construed in accordance with English Law and the parties agree to submit to the exclusive jurisdiction of the English courts.
6. Thank you for your order, and we hope your Scented Narcissi experience will be a pleasurable one.

None of the information contained in the Terms and Conditions will affect your statutory rights as a consumer.